Setting callbacks is a key step in the automation creation process. For a complete overview of all the steps, refer to What's in an automation?.
In an end-to-end automation flow, callbacks are the final and crucial step. They allow you to define a webhook that is called upon the completion of provisioning, enabling your automation to communicate its success (or failure) back to the originating system and effectively close the loop.
Adding a webhook
You can add a webhook during the final steps of the automation creation wizard, under the Callback step. To begin, click the + Add webhook button to open the configuration form.
The form will present the following options to define your webhook:
Method: Select the HTTP method for the request—either
GETorPOST.URL*: This is the destination URL where the webhook will send its data.
Set client secret: Use this toggle to enable a client secret for authentication. If enabled, a new field will appear for you to enter the secret.
Webhook Name: Provide a descriptive name to help you identify the webhook within your automation.
When you select the POST method, an optional Body field will appear. You can use this field to add content to your webhook's request, such as a JSON object, to match the format expected by the destination endpoint.
Note: You can add multiple webhooks to a single automation. Each will be called upon the completion of provisioning.