If your BindTuning Stocks Ticker Web Part is configured with a third-party data provider like Finnhub and is currently displaying no information (appearing blank), this article explains the common causes and outlines available resolutions.
Symptom
Stocks Ticker Web Part appears blank or shows no stock information.
This issue typically occurs when the web part is configured to retrieve data from external providers, especially for non-U.S. or international stock markets.
Cause: Changes in 3rd-party data provider policies
The primary reason for the Stocks Ticker Web Part displaying no information, particularly for international markets, stems from changes in the business models and API policies of free stock data providers.
Specifically, Finnhub no longer offers a Free API for international market data (outside the USA). Real-time stock prices for non-U.S. exchanges are now generally inaccessible from Finnhub without a paid subscription or a direct partnership. This change has impacted many users and companies globally who previously relied on free Finnhub data for international markets.
Read about similar issues from other GitHub users:
https://github.com/finnhubio/Finnhub-API/issues/360
Resolution options
Your resolution path will depend on whether you require international market data and your willingness to subscribe to a paid data service.
For International Market Data (paid)
If your primary need is for real-time international market data, you will likely need to acquire a paid subscription from a financial data provider.
Contact Finnhub: If you wish to continue using Finnhub, contact them directly at [email protected] for information on their paid subscription tiers and partnership opportunities for international market data.
Explore Alternative Paid Providers: Research other reputable financial data providers that offer real-time international market data via API (e.g., Alpha Vantage, Twelve Data, Polygon.io). Once subscribed, you would need to configure the Stocks Ticker Web Part to use your chosen provider's API.
According to a note added to Finnhub's documentation "Real-time stock prices for international markets are supported for Enterprise clients via our (Finnhub's) partner's feed."
For U.S. Stocks and Funds Only (free)
If your Stocks Ticker Web Part is intended only for U.S. stocks and stock funds, you may be able to use a provider that still offers a free tier for U.S. market data.
Use another free provider: Explore current financial data providers that offer free API access specifically for U.S. equities (e.g., Alpha Vantage typically has a free tier for certain data points).
Acquire API Key: Follow the chosen provider's instructions to sign up and obtain a free API key.
Configure Web Part: Access your Stocks Ticker Web Part settings and configure it to use the new data provider and the API key you obtained.
BindTuning's commitment and future updates
BindTuning continuously monitors changes in third-party API services that impact our web parts. We understand the importance of reliable stock data and are committed to ensuring our products remain functional and valuable.
We are actively evaluating and exploring new partnerships with alternative data providers to potentially integrate more options directly into the Stocks Ticker Web Part for a seamless user experience. Any updates regarding new integrated data sources will be announced through our official channels (e.g., product updates, blog, or direct communication).
For specific assistance with configuring your BindTuning Stocks Ticker Web Part or if you have questions about integrating a new data provider, please reach out to [email protected].