We understand that customizing your theme is key to meeting your specific project requirements. However, it's important to note that customer modifications, particularly extensive CSS changes, can sometimes introduce unexpected issues that may affect your theme's functionality or appearance.
Our standard support service is designed to assist with troubleshooting problems that are demonstrably not a direct consequence of your custom code. We can also provide guidance for minor styling adjustments or help determine if a core theme issue exists independent of your modifications.
If your support request involves:
Diagnosing problems within complex or extensive custom CSS code.
Debug issues that require an in-depth analysis of your modifications.
Developing new custom code to resolve a specific styling conflict.
...then this type of advanced assistance would fall under our Gold or Premier Support Service. Alternatively, we recommend you request a quote for our professional services by emailing us at [email protected]. Our team can provide custom development and troubleshooting support for your specific needs.
When submitting a support request related to a modified theme, please provide detailed information about the customizations you've made. This will help us assess the issue and determine the appropriate level of support required.